root
30 lines
1.2 KiB
Markdown
30 lines
1.2 KiB
Markdown
# Support Playbooks
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## Payment Balance Discrepancy
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Collect school, invoice, payment IDs, actor, timestamp, idempotency key, audit entries, and reconciliation output. Disable modular payment flag only if discrepancy is systemic.
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## Scanner Not Recognizing Badge
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Collect badge value hash, station, school, timestamp, scanner response, badge lookup result, and attendance audit logs. Check duplicate window and school scope.
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## Duplicate Scan Complaint
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Check idempotency records, scan logs, duplicate_of links, and attendance record first_seen/last_seen values.
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## Guardian Cannot See Student
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Check guardian/student relationship, school scope, permissions, relationship visibility, and resource masking.
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## Bulk Message Sent to Unexpected Recipients
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Collect preview ID, confirmation token, recipient snapshot, dedupe output, exclusions, and message logs. Do not retry until idempotency and delivery logs are reviewed.
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## Report Export Missing Data
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Check report filters, column permissions, read model freshness, snapshot ID, export audit, and sensitive column policy.
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## Islamic Profile Field Missing or Unauthorized
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Check domain profile, extension flag, permission, sensitive field policy, and audit access record.
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