root
3.0 KiB
Findings Report
Version: 1.0
Evidence status: Pre-test expert review and automated validation only
Participant sessions completed: 0
Executive assessment
The Phase 8 prototype is ready for pilot testing. The Phase 7 baseline exposed several behavioral gaps that would have invalidated primary-flow testing: inert form submission, no product-tour interaction behind a “Watch product tour” promise, incomplete mobile drawer focus containment, and no durable theme preference. These were corrected in the Phase 8 prototype.
No claim is made that users understand the product, find the CTA, or complete the form. Those are hypotheses until representative participants attempt the tasks.
Pre-test findings
| ID | Evidence | Finding | Severity | Status |
|---|---|---|---|---|
| P8-001 | Expert + code review | Demo submission in Phase 7 prevented default and produced no success, failure, or recovery state. | S0/C | Fixed in prototype |
| P8-002 | Expert + code review | “Watch product tour” navigated to a workflow section rather than opening a tour, creating an expectation mismatch. | S1/C | Fixed with four-step tour |
| P8-003 | Expert + code review | Mobile drawer moved focus initially but did not contain focus or make background content inert. | S0/C | Fixed in prototype |
| P8-004 | Expert + code review | Theme existed in URL state but did not persist reliably when revisiting without the query parameter. | S1/C | Fixed with local persistence |
| P8-005 | Expert review | Multi-location support is implied by branch/location copy but is not an approved capability claim. Users may over-infer. | S2/C | Test explicitly; content approval pending |
| P8-006 | Expert review | Final legal consent, alternate failure contact, CRM routing, and spam controls are unresolved. | S1/C for production | Prototype limitation; open |
| P8-007 | Automated browser test | EN/FR/AR direction, tour completion, form validation/success, locale hash preservation, theme persistence, and mobile focus return pass the scripted browser checks. | S4/A | Passed |
Hypotheses requiring participant evidence
- The first viewport communicates rental operations and reservation-to-return scope within five seconds.
- Orange CTA hierarchy yields unprompted demo discovery.
- The four-step tour improves workflow comprehension without being mistaken for a full product demo.
- Arabic users understand menu origin, control order, and mixed LTR identifiers.
- Users distinguish “pricing factors” from public pricing.
- Users do not mistake neutral integration and security evaluation content for confirmed capability or certification.
- Form error recovery preserves confidence and entered data.
Participant-results section
After sessions, add cohort counts, task-level completion, median time, error and rescue rates, abandonment, confidence, accessibility outcomes, repeated behavior patterns, anonymized quotes where consented, issue table, and recommended revisions. Report locale results separately before any aggregate.