root
1.2 KiB
Support Playbooks
Payment Balance Discrepancy
Collect school, invoice, payment IDs, actor, timestamp, idempotency key, audit entries, and reconciliation output. Disable modular payment flag only if discrepancy is systemic.
Scanner Not Recognizing Badge
Collect badge value hash, station, school, timestamp, scanner response, badge lookup result, and attendance audit logs. Check duplicate window and school scope.
Duplicate Scan Complaint
Check idempotency records, scan logs, duplicate_of links, and attendance record first_seen/last_seen values.
Guardian Cannot See Student
Check guardian/student relationship, school scope, permissions, relationship visibility, and resource masking.
Bulk Message Sent to Unexpected Recipients
Collect preview ID, confirmation token, recipient snapshot, dedupe output, exclusions, and message logs. Do not retry until idempotency and delivery logs are reviewed.
Report Export Missing Data
Check report filters, column permissions, read model freshness, snapshot ID, export audit, and sensitive column policy.
Islamic Profile Field Missing or Unauthorized
Check domain profile, extension flag, permission, sensitive field policy, and audit access record.