laravel_school_api/docs/release/incident-response.md

Incident Response Plan

P0

• cross-school data leak
• unauthorized payment file access
• incorrect payment balances at scale
• bulk communication sent to wrong audience
• sensitive report export leak
• scanner outage during active session
• student data corruption

P1

• module unavailable
• report incorrect for subset
• payment edit failure
• attendance duplicate spike
• communication provider failure
• Islamic extension profile unavailable

Response Steps

1. Disable feature flag if applicable.
2. Stop affected queues/jobs.
3. Preserve logs and audit evidence.
4. Notify owner/security/support.
5. Run reconciliation.
6. Apply rollback or forward fix.
7. Document root cause.
8. Add regression test.