add all controllers logic

app/Policies/SupportRequestPolicy.php

@@ -0,0 +1,40 @@
+<?php
+
+namespace App\Policies;
+
+use App\Models\SupportRequest;
+use App\Models\User;
+
+class SupportRequestPolicy
+{
+    public function viewAny(User $user): bool
+    {
+        return $user !== null;
+    }
+
+    public function view(User $user, SupportRequest $request): bool
+    {
+        return $request->user_id === $user->id || $this->isAdmin($user);
+    }
+
+    public function create(User $user): bool
+    {
+        return $user !== null;
+    }
+
+    private function isAdmin(User $user): bool
+    {
+        $roles = $user->roles()
+            ->pluck('roles.name')
+            ->map(fn ($name) => strtolower((string) $name))
+            ->toArray();
+
+        foreach (['administrator', 'admin', 'principal', 'vice_principal', 'vice-principal'] as $role) {
+            if (in_array($role, $roles, true)) {
+                return true;
+            }
+        }
+
+        return false;
+    }
+}