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1.5 KiB
1.5 KiB
| 1 | ID | Metric | Definition | Threshold | Collection | Segmentation |
|---|---|---|---|---|---|---|
| 2 | M-01 | Five-second comprehension | Correct category + audience + reservation-to-return scope | >=80% overall; no locale <70% | Exact unprompted response | Per locale |
| 3 | M-02 | Primary CTA discovery | Book demo activated without prompt | >=90% within 10 seconds | Time and first action | Per locale/device |
| 4 | M-03 | Product tour completion | All four steps completed and sequence paraphrased | >=85% | Completion, time, errors | Per locale |
| 5 | M-04 | Module discovery | Vehicle inspections located and explained | >=85% without rescue | Completion, path, time | Per role |
| 6 | M-05 | Multi-location interpretation | Finds evidence and separates confirmed from unresolved | >=80%; overclaim <=10% | Response and cited evidence | Multi-location vs single |
| 7 | M-06 | Pricing discovery | Finds quote model and >=2 factors | >=85% | Completion and time | Per locale |
| 8 | M-07 | Locale context | Switch preserves current section and task | 100% technical; >=90% participant continuation | Hash, section, errors | EN↔FR; EN↔AR |
| 9 | M-08 | Theme persistence | Selection survives reload | 100% | State before/after reload | Browser/OS |
| 10 | M-09 | Demo completion | Reaches confirmation | >=90% | Completion and abandonment | Per locale/device |
| 11 | M-10 | Validation recovery | Corrects error without losing other data | >=85% | Errors, recovery time, rescue | Per locale/access method |
| 12 | M-11 | Keyboard critical path | Completes navigation/theme/demo with keyboard | 100%; zero traps | Focus order and completion | Desktop/mobile keyboard |
| 13 | M-12 | Confidence | Post-task rating | Median >=4/5; no locale <3.5 | Rating plus reason | Per locale |