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2026-06-25 19:06:59 -04:00
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contracts/phase9/reference/SUCCESS_METRICS_v1.0.csv
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ID,Metric,Definition,Threshold,Collection,Segmentation
M-01,Five-second comprehension,Correct category + audience + reservation-to-return scope,>=80% overall; no locale <70%,Exact unprompted response,Per locale
M-02,Primary CTA discovery,Book demo activated without prompt,>=90% within 10 seconds,Time and first action,Per locale/device
M-03,Product tour completion,All four steps completed and sequence paraphrased,>=85%,"Completion, time, errors",Per locale
M-04,Module discovery,Vehicle inspections located and explained,>=85% without rescue,"Completion, path, time",Per role
M-05,Multi-location interpretation,Finds evidence and separates confirmed from unresolved,>=80%; overclaim <=10%,Response and cited evidence,Multi-location vs single
M-06,Pricing discovery,Finds quote model and >=2 factors,>=85%,Completion and time,Per locale
M-07,Locale context,Switch preserves current section and task,100% technical; >=90% participant continuation,"Hash, section, errors",EN↔FR; EN↔AR
M-08,Theme persistence,Selection survives reload,100%,State before/after reload,Browser/OS
M-09,Demo completion,Reaches confirmation,>=90%,Completion and abandonment,Per locale/device
M-10,Validation recovery,Corrects error without losing other data,>=85%,"Errors, recovery time, rescue",Per locale/access method
M-11,Keyboard critical path,Completes navigation/theme/demo with keyboard,100%; zero traps,Focus order and completion,Desktop/mobile keyboard
M-12,Confidence,Post-task rating,Median >=4/5; no locale <3.5,Rating plus reason,Per locale
1 ID Metric Definition Threshold Collection Segmentation
2 M-01 Five-second comprehension Correct category + audience + reservation-to-return scope >=80% overall; no locale <70% Exact unprompted response Per locale
3 M-02 Primary CTA discovery Book demo activated without prompt >=90% within 10 seconds Time and first action Per locale/device
4 M-03 Product tour completion All four steps completed and sequence paraphrased >=85% Completion, time, errors Per locale
5 M-04 Module discovery Vehicle inspections located and explained >=85% without rescue Completion, path, time Per role
6 M-05 Multi-location interpretation Finds evidence and separates confirmed from unresolved >=80%; overclaim <=10% Response and cited evidence Multi-location vs single
7 M-06 Pricing discovery Finds quote model and >=2 factors >=85% Completion and time Per locale
8 M-07 Locale context Switch preserves current section and task 100% technical; >=90% participant continuation Hash, section, errors EN↔FR; EN↔AR
9 M-08 Theme persistence Selection survives reload 100% State before/after reload Browser/OS
10 M-09 Demo completion Reaches confirmation >=90% Completion and abandonment Per locale/device
11 M-10 Validation recovery Corrects error without losing other data >=85% Errors, recovery time, rescue Per locale/access method
12 M-11 Keyboard critical path Completes navigation/theme/demo with keyboard 100%; zero traps Focus order and completion Desktop/mobile keyboard
13 M-12 Confidence Post-task rating Median >=4/5; no locale <3.5 Rating plus reason Per locale